Returns & Refunds

Straightforward returns on unopened items.

30-day returns

Unopened, unused items can be returned within 30 days of delivery for a refund to your original payment method.

How to start a return

Contact us with your order number and we'll send a prepaid label and instructions.

Hygiene & safety

For health and safety reasons, opened color, gels, and skin products can't be returned unless they arrived damaged or defective.

Damaged or wrong item

If something arrives damaged or incorrect, let us know within 7 days and we'll make it right at no cost to you.

Try “Redken”, “gel polish”, “clipper”…