Our return policy and what's eligible.
Returns are accepted on saleable, unopened, unused, and unmarked products within 30 days of the original purchase date. Returns must be accompanied by the original receipt, packing slip, or invoice. No return, refund, or store credit will be issued for any product returned more than 30 days after the original purchase date.
For health, safety, and sanitation reasons, we cannot accept returns or issue refunds on products that have been opened, used, tested, altered, damaged after delivery, or are missing their original packaging. This includes, but is not limited to, gel polish, liquids, creams, implements, and other personal care items. Electrical items, equipment, clearance merchandise, special-order products, and gift cards are final sale and are not eligible for return unless they arrive damaged or defective.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at team@freedombeautysupply.com and provide photographs of the product and packaging. We will review the claim and work with you to provide a replacement, store credit, or refund when appropriate.
Approved refunds will be issued to the original method of payment once the returned merchandise has been received and inspected. Customers are responsible for return shipping costs unless the return is the result of our error.
Product that has been defaced or altered in any way may not be returned. This includes but is not limited to price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
Discontinued product, or product in discontinued packaging, may not be returned.
Product that is branded or packaged as seasonal or holiday may not be returned.
Promotional products, prepack, introductory kits, and free items are not returnable without the merchandise in which they were offered.
Gift cards are not returnable or refundable for cash, except in states where required by law.
Makeup and makeup brushes are not returnable, and all sales of such products are final.
Combs and brushes are not returnable, and all sales of such products are final.
Hair extensions are not returnable, and all sales of hair extensions are final.
All ticket sales to educational events are final, non-refundable, and non-transferable. No refunds will be given on tickets or registration for educational events unless the class is canceled by Freedom Beauty Supply.
All electrical and battery-operated items returned for a manufacturer warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted for replacement of the defective product within sixty (60) days of the date on the original receipt, packing slip, or invoice. Claims submitted over sixty (60) days from that date must be sent directly to the manufacturer for repair or replacement. Manufacturer warranty claims for purchases from third-party sellers must be made directly to the third-party seller.
